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Where can I register for my e-ID?
E-ID accounts are managed by the Identity Malta – visit their
website here.
Students may request an e-ID account by phoning 25904300 or by
emailing infoeid@gov.mt.
All information regarding e-ID accounts can be found at https://www.identitymalta.com/unit/e-id-cards-unit/
What should I do if I have forgotten or wish to reset my
e-ID password?
Students should visit the Identity Malta website and click on the link
on the left ‘Forgot your Password?’
Students may also opt to phone the Identity Malta Offices and request
a new password over the phone. This will be sent electronically to the email address indicated on the application for the e-ID account.
I need to amend my online application for Stipends and Grants. What should I
do?
Students who need to amend their online application after it has been
submitted may access again their online application using their e-ID and
password and make the necessary amendments, such as changes in their IBAN. Not all data
fields can be changed. Once changes are made, students are
to click on the Submit button.
I have recently changed course. Will I
still receive stipends?
Students who change course during
the academic year need to create a new
course option with the newer course details. This is done by accessing
the online application and pressing the ‘Add Course’ buttion.
The details of the new course must be inserted. Staff at the respective
Stipends’ Office will proceed with the newer course option and decline the
‘older’ course option.
What is an IBAN, and from where can I obtain it?
IBAN stands for International Bank Account Number. It is made up
of 31 alphanumeric characters and can be found in your bank statements.
The IBAN may be obtained from the bank’s Internet Banking services.
Alternatively, you may visit a branch of your bank and ask for the IBAN to
which Stipends and Grants are to be credited.
Students are to ensure that the IBAN is inputted correctly in the
online application.
What documents should I attach to the online application for the Stipends
and Grants?
First-Year students studying at a Post-Secondary Institution and at
MCAST must attach all pages of their Secondary School-Leaving Certificate and
Profiling.
All students should also attach the Jobsplus Employment History, which
can be downloaded from jobsplus.gov.mt after logging
in using the e-ID and password. All students should also attach proof
of five years’ residence in Malta prior to their date of application. The Students’ Maintenance Grants’ Board reserves the right to
request further documentation to reach a decision regarding eligibility in
certain cases.
Why do I need so many documents for the application for Supplementary
Allowances?
Applications for the Supplementary entitlement undergo more rigorous
vetting than applications for the other Stipends and Grants, since total
household income, employment and other factors are assessed before awarding
this benefit.
Online applications for the Supplementary Stipends and Grants may
remain pending if the students do not submit the requested documents. There
shall be no further processing of online applications after end June
2024.
How can I appeal before the Students’ Maintenance Grants Board?
Students who wish to present their case before the Students’
Maintenance Grants’ Board must
do so in writing and present the necessary documentation to prove their case.
Students may use either the email address: maintenancegrants.meyr@gov.mt or send the
documents and covering letter by mail addressed to:
Attn: Chairperson SMGB, Room 205c, Great Siege Road, Floriana. VLT
2000.
The Board reserves the right to verify the information submitted and /
or request additional information, as may be required.
What happens if I absent myself from lectures?
Students following studies at post-secondary institutions and MCAST
have their stipend deducted according to the absenteeism recorded by the
relative institutions. Students must consult the Institutions’ Regulations
regarding attendance rules and records.
Students must note that for the purpose of stipends and grants, they
are entitled to 15 days paid sick leave, every academic year, on presentation
of certification at the respective educational institute. Payment for a
period in excess of 15 days must be expressly authorised by the Students’
Maintenance Grants’ Board by sending an email to maintenancegrants.meyr@gov.mt explaining their situation
and attach proof accordingly.
When trying to access my Stipends and Grants application,
I’m getting an Access Denied message. Why is that?
You are getting the Access Denied / Signed In as another User error
message because of a clash in logins.
To access the Stipends and Grants application,
use the orange button beneath the pictures in the homepage;
https://educationservices.gov.mt/en/studentsgrants/Pages/default.aspx
Do not use the red Log In link
at the top right corner. If you can see your name at the top right
corner, log out from there first. And then login using the dedicated login button.
Where can I communicate with staff at the
Stipends’ Office?
The most secure way to communicate with
Stipends’ Office staff is via the online application itself. At the top
right corner a link Contact Us will appear.
This will open a dialog box enabling students to send emails securely to the
respective staff. Communication will be returned to the student to the
email address specified in the online application.
I need to speak directly to staff at the Stipends’ Offices. What
numbers should I use?
All telephone communication is handled by EduServizz.gov / One
Stop Shop officials. As per policy adopted by all Government
Departments, members of the public cannot communicate directly with
individual members of staff. Freephone 153 is be used for all queries
related to Stipends and Grants. EduServizz.gov / the One Stop
Shop are in charge of answering calls, providing clarifications and assisting
students and members of the general public.
What if I need assistance with completing my online application?
EduServizz.gov / One Stop Shop officials are available for assistance
at the Ministry for Education, Sport, Youth, Research and Innovation, Great
Siege Road, Floriana. Opening hours are from Monday to Saturday: 08;00 –
13:00 and also on Wednesday: 16:30 – 19:00. Ideally, students calling directly
at the Ministry are to ensure that they have all soft copies of the necessary
documentation.
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